Terms of Service · AGB

General Terms & Conditions · Last updated: 2026-04-18

Note: This template contains the structural sections required for a German B2B SaaS agreement. Specific clauses on liability caps, warranties, indemnification, IP ownership of AI-generated content, and German-law particulars should be drafted or reviewed by a German lawyer or generated via a certified service (e.g. e-recht24.de, IT-Recht Kanzlei) before go-live.

§ 1 Scope

These General Terms and Conditions (AGB) govern all agreements between FSFM GmbH ("Superlink", "we") and you ("Customer") regarding use of the Superlink platform at https://superlink.team and app.superlink.team.

The service is offered exclusively to entrepreneurs within the meaning of §14 BGB. Consumers within the meaning of §13 BGB are not the target group of this service; if a consumer concludes a contract nonetheless, the Widerrufsbelehrung applies.

§ 2 Service description

Superlink provides a software-as-a-service platform for cross-border B2B outreach. Core features include:

AI-generated supplier identity profile based on the customer's public website;
Per-buyer "session" workflows: buyer intelligence research, outreach copy generation, and a dedicated campaign landing page;
Handshake / lead capture from buyer-facing surfaces.

Outputs produced by large language models (LLMs) are drafts. The Customer is solely responsible for reviewing, editing, and sending any outreach communication.

§ 3 Conclusion of contract

The presentation of pricing tiers on /pricing does not constitute a binding offer. A binding contract is formed when the Customer submits a payment through our Stripe-hosted checkout and Stripe confirms successful payment to us.

§ 4 Pricing, payment, and session credits

All prices displayed are net, plus applicable VAT (19% German VAT, or reverse-charge for EU B2B with valid VAT-ID, or no VAT for non-EU B2B).

The service is billed per "session" — one session = one buyer outreach workflow run. Session credits are granted per the active tier:

Pay-as-you-go (€299): 25 sessions, one-time payment, credits never expire.
Monthly (€199/mo): 25 sessions per billing period; unused credits roll into the next period, capped at 50.
Annual (€1999/yr): 300 sessions, one-time annual payment. Overage is charged at the PAYG unit price (€11.96/session) to the Customer's saved payment method.

Payments are processed by Stripe (see Privacy Policy). Invoices are issued electronically to the email address on file.

§ 5 Term and termination

Pay-as-you-go is a one-time purchase with no recurring commitment. Monthly subscriptions renew monthly and can be canceled at any time to the end of the current billing period via the in-app "Manage subscription" function (Stripe Customer Portal). Annual subscriptions are prepaid for 12 months and renew annually unless canceled at least 30 days before the renewal date.

Either party may terminate for cause (§314 BGB) with immediate effect if the other party materially breaches these Terms and fails to cure within 14 days of written notice.

§ 6 Customer obligations

The Customer undertakes to:

Provide accurate company information and keep it up to date;
Not use the service to send unsolicited bulk communication ("spam"), deceptive messages, or content that infringes third-party rights;
Comply with applicable data-protection and anti-spam law (GDPR, CAN-SPAM, PECR, etc.) when sending generated outreach;
Not attempt to reverse-engineer, resell, or systematically extract the service beyond ordinary use.

§ 7 Intellectual property

Needs legal review: Ownership of AI-generated outreach copy and landing page content (US + EU copyright treatment of LLM output is unsettled). Typical SaaS wording: Customer receives a broad, royalty-free licence to use outputs for their business purposes; Superlink retains aggregated and anonymised data rights for service improvement.

§ 8 Availability

We strive for high availability but do not guarantee uninterrupted service. Planned maintenance will be announced in advance where feasible. No refunds for unused session credits during outages unless the outage exceeds 48 consecutive hours.

§ 9 Limitation of liability

Needs legal review: German law on liability caps for B2B SaaS agreements. Typical structure: unlimited liability for intent and gross negligence; for simple negligence, liability limited to foreseeable damages typical to the contract; caps at annual fees paid; no liability for indirect or consequential damages.

§ 10 Data protection

Our handling of personal data is governed by the Privacy Policy.

§ 11 Governing law and jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is the registered office of FSFM GmbH, insofar as the Customer is a merchant, a legal entity under public law, or a special fund under public law.

§ 12 Severability

Should any provision of these Terms be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.